Return policy

Effective Date: August 2026

This Return & Refund Policy applies to all Fruit Strip products and other food products purchased through vapuske.com.

Because our products are food items, we follow specific return, refund, and replacement procedures designed to protect product safety and maintain appropriate food-handling standards. By completing a purchase through Vapuske, you acknowledge and agree to the terms outlined below.

1. General Return Policy

For food safety and hygiene reasons, we generally do not accept returns of food products that have been:

• Opened

• Consumed or partially consumed

• Used or altered after delivery

• Stored improperly after receipt

We also do not accept returns or refunds solely because of personal taste preferences, flavor preferences, texture preferences, or a change of mind.

Products that have passed their best-before date after being received by the customer are generally not eligible for return or refund when the expiration resulted from delayed consumption or improper storage by the customer.

2. Eligible Refund, Replacement & Reshipment Situations

We may provide a refund, replacement, or reshipment when a product arrives in an unacceptable condition or when an order-related issue occurs.

Eligible situations may include:

• Product is damaged or severely crushed during transportation

• Package is leaking or otherwise compromised upon arrival

• Product shows signs of deterioration or other apparent damage upon delivery

• Incorrect product was sent

• Product is missing from the shipment

• Package arrives with significant damage that affects the product

• Other verified fulfillment or product issues determined by our customer service team

Each request will be reviewed individually based on the circumstances and supporting evidence provided.

3. Reporting Time Limit

To help us investigate delivery and product-related issues efficiently, customers should contact us within 30 calendar days of delivery.

For products that arrive damaged, leaking, deteriorated, or otherwise defective, we strongly recommend contacting us as soon as possible and preferably within 48 hours of delivery.

Requests submitted after the applicable reporting period may not be eligible for a refund, replacement, or reshipment unless there are special circumstances.

4. Required Evidence

For damaged, defective, incorrect, or missing products, we may request the following information:

• Order number

• Clear photographs of the shipping package

• Clear photograph or video of the shipping label

• Photographs or videos showing the affected product

• Description of the issue

• Photographs showing the product packaging, when applicable

For food safety and quality-related claims, we may also request photographs showing the lot number, expiration or best-before information, and product packaging.

Providing complete and clear evidence helps us review your request more efficiently.

5. Return Requirements

In most cases, customers will not be required to return damaged or defective food products.

If we determine that a physical return is necessary, our customer service team will provide specific return instructions.

Customers should not send products back without receiving prior authorization from Vapuske. Unauthorized returns may not be eligible for reimbursement.

If a return is authorized because of an error attributable to Vapuske, we may provide appropriate return instructions or cover reasonable return shipping costs.

6. Refund Options

After reviewing an eligible claim, we may provide one of the following resolutions depending on the circumstances:

Full or Partial Refund

A full or partial refund may be issued when the affected product cannot reasonably be replaced or when a refund is determined to be the most appropriate solution.

The refund amount may depend on the number of affected products and the circumstances of the claim.

Replacement

If the product is available, we may offer to replace the affected item with the same or an equivalent product.

Replacement products will generally be shipped at no additional product or standard shipping charge when the issue was caused by a verified fulfillment or delivery problem.

Reshipment

For missing, incorrectly shipped, damaged, or otherwise verified fulfillment issues, we may arrange a replacement shipment.

If the original product is unavailable, we may offer an equivalent product or an appropriate refund instead.

7. Reshipment and Additional Shipping Costs

When a replacement or reshipment is required because of an error attributable to Vapuske, such as an incorrect item being shipped or a verified fulfillment issue, we will generally cover the applicable standard reshipment cost.

If a package is returned or requires reshipment because the customer provided an incorrect or incomplete shipping address, refused delivery, failed to collect the package, or otherwise caused the delivery failure, additional shipping or reshipment costs may apply.

In such circumstances, the customer may be responsible for the actual reasonable shipping cost required to resend the order.

Any applicable additional cost will be communicated to the customer before the reshipment is arranged.

8. Processing Time

Once we receive your request and all required information, our customer service team will generally review the claim within 2–3 business days.

If additional information or evidence is required, the review period may be extended until the requested information is received.

After a refund is approved, we will generally initiate the refund within 3–5 business days.

Replacement or reshipment orders are generally arranged within 3–5 business days after approval, subject to product availability.

9. Refund Processing Time

Approved refunds will generally be issued to the original payment method used for the purchase.

After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider or financial institution. In general, refunded amounts may take approximately 5–10 business days to appear after processing.

Vapuske does not control the processing time of third-party payment providers or banks.

10. Non-Refundable Situations

Refunds, returns, replacements, or reshipments generally will not be provided for:

• Personal taste or flavor preferences

• Change of mind after purchase

• Products that have been opened, consumed, or partially consumed, unless the claim concerns a verified product safety or quality issue

• Damage caused by improper storage or handling after delivery

• Failure to follow product storage instructions

• Incorrect shipping information provided by the customer

• Customer refusal to accept delivery

• Packages that were not collected after a carrier's delivery notice

• Claims submitted after the applicable reporting period without reasonable justification

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

11. Customer Responsibilities

Customers are responsible for:

• Providing a complete and accurate shipping address

• Reviewing the order information before completing a purchase

• Checking the package promptly after delivery

• Following the storage and handling instructions provided with the product

• Contacting Vapuske promptly when an issue is discovered

• Providing accurate information and reasonable evidence when submitting a claim

Proper storage is especially important for food products. Customers should follow the storage instructions provided on the product packaging or product page.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order enters the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation may no longer be possible, and the request will be handled according to the applicable return and refund terms.

13. How to Request a Refund or Replacement

To submit a return, refund, replacement, or reshipment request, please contact our customer support team:

Email: [email protected]

Please include:

• Your full name

• Order number

• Description of the issue

• Relevant photographs or videos

• Any other information that may help us investigate the matter

Our team will review the request and contact you with the available resolution.

14. Policy Updates

We reserve the right to modify or update this Return & Refund Policy from time to time to reflect changes in our products, business operations, fulfillment procedures, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

Your continued use of vapuske.com after an updated policy is posted constitutes acceptance of the revised policy, to the extent permitted by applicable law.

15. Contact Us

If you have any questions regarding returns, refunds, replacements, or reshipments, please contact us:

FC SNACKS INC.
3740 W 104TH ST. UNIT 14
HIALEAH, FL, 33018
United States

Customer Support Email: [email protected]

We appreciate your business and will do our best to provide a fair and efficient solution to eligible product and order issues.